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Terms & Conditions

Thank you so much for shopping with Poi Princess. We are dedicated to providing quality Māori resources to our customers and we’re sure you will be satisfied with your resources. If however, something isn’t right, please let us know.

Working Time
Customers can place orders 24 hours a day, 7 days a week via the website.
We will endeavor to respond to emails and Facebook messages in a timely manner ideally within the working day period Monday to Friday 9am-5pm.


Prices are in NZ$ as shown on the website.


Payment terms
We do not offer credit terms. We do offer a direct banking/ online option or you can pay using our secure online payment system Cybercom Pay. This option will be explained at check out.

Credit card details are not stored anywhere on our servers nor in our premises. Your credit card details are processed in real time by an independent payment gateway (Cybercom Pay) authorised by our bank, using secure encryption.

If you know what you would like to purchase but you would prefer to be sent an Invoice please email me at with your request and other contact details: Name, shipping address, phone number and email address for the invoice to be sent to. I will get this out to you by the next working day.

Please note your order will be shipped as soon as the payment is received.

If you are paying an Invoice please note I do NOT accept cheques. It is expected that you will pay all accounts within 7 days via manual transaction or Internet banking to the account specified on your Invoice.            


Other Products

Please feel free to contact admin at about any products you are looking for in regards to kaupapa Māori. Sometimes there are other potential products available from our suppliers that aren’t necessarily advertised on the website. Feel free to ask. Maybe there is a product you want but it’s not on the site, or a book you want but you want it in te reo Māori, feel free to ask. Maybe there is something you have seen elsewhere but you think it could fit in the Poi Princess range I am happy to have a look and potentially source it for you.

Stock availability & Back orders
We endeavor to have stock available, however due to being a small business sometimes there can be delays if multiple orders are made at the same time. If there are any issues with products and availability you will be emailed any details that would affect you receiving your order in a timely manner and any options that are available to you.

If an item is temporarily out of stock we will retain all items on back order until we can dispatch the entire order. If this happens you will be notified by email.

Although we keep smaller quantities of stock on site, if you would like to purchase larger quantities of any item/s please email your requirements and we can let you know the availability and timeframes.

Please be aware that the poi are a handmade product that are made to order. Sometimes there could be a wait of 1-2 days for small orders and for larger orders of poi there can be delays of up to 2-4 weeks. If this is the case we will contact you with an estimated time frame. 


Depending on the time of day your order is received and whether your payment has been processed we endeavor to dispatch your order within that  day if not the next. Please note as mentioned earlier poi can take longer due to the fact they are often made to order. For 1-2 you may have to wait an extra day depending on the workload.

We deliver the majority of our products in NZ to your door by Courier. If you are in New Zealand and you have provided your email address and phone number you will be sent an email to gain access to tracking your package. If you have special delivery requests, you must let us know these at the time of the order, in the comments box at check out or in the email. (These include leaving parcels in particular places like in your letterbox or on the front porch etc).

Our delivery time is from Monday to Friday. Normally an order will be sent out within or on the next business day. Products will normally be delivered to you within 1-2 working days, based on your location. For rural locations this can take an extra day for delivery.

For urban addresses when the courier arrives, if you are not home and you have not left any special instructions in your order, the courier company will leave a calling card with a reference number on it for you to contact them and arrange an alternative time to deliver your parcel. 

Overseas orders are sent using NZ Post. Overseas delivery times vary, please see their website for more details.


The privacy of our customer data, orders and credit cards are important to us. Please see our separate Privacy Policy.

Returns Policy
When receiving products and resources from us please check them thoroughly against your order on arrival. All discrepancies and damages must be notified to us within 24hrs of receiving them.

If the products and resources you have ordered do not match your expectations, there are some important things to note:

  1. Please be aware that we will not accept returns on Cds and Dvds (unless faulty).
  2. If you wish to return faulty goods please email Include full details of the problem, your name and invoice number. You will receive further instructions by email. You must make your complaint as soon as possible from the delivery of the goods.
  3. Depending on the nature of any other returns, you may be charged freight.
  4. Unless damaged in transit the products and resources must be returned in their original condition, i.e. not used, damaged or marked in any way. This should happen as soon as possible, specifically within 5 days. 
  5. Once the returned product has been received a credit/refund will be processed and reimbursed to the account it was paid from. If appropriate and/or not already done, a replacement product will be dispatched to you.  Note: A replacement product may be sent to you prior to us receiving the returned product.
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