Thank you so much for shopping with Poi Princess. We are dedicated to providing quality educational resources to our customers and we’re sure you will be satisfied with your resources. If however, something isn’t right, please let us know.

Prices
Prices are in NZ$ as shown on the website.

 

Products

Sometimes there are potential products available. Please feel free to contact admin at thepoiprincess@gmail.com about any potential products you are looking for in regards to Māori kaupapa. We are sometimes able to source other particular Māori Cds and books that are not necessarily advertised on the website.

 

Payment terms
You can pay us by using Swipe or by direct credit payment method. This option will be explained at check out.

If you would like to order but will not pay until the 20th of the month please let us know via email.

 

Terms of trade
Once your order is received and payment has cleared we will dispatch your order. This can be between 1-2 days depending on payment method.

We endeavor to have stock available, however due to being a small business sometimes there can be delays if multiple orders are made at the same time. If there are any issues with products and availability you will be emailed any details that would affect you receiving your order in a timely manner and any options that are available to you.

Please be aware that with large orders of poi there can be delays. Depending on order quantities there could be a wait of up to 2 weeks. If this is the case we will contact you with estimated time frame.

 

Working Time
Customers can place orders 24 hours a day, 7 days a week via the website.
We will endeavor to respond to emails and Facebook messages in a timely manner ideally within the working day period Monday to Friday 9am-5pm.
Deliveries
We deliver your products to your door by Courier. If you have provided your email address and phone number you will have access to tracking your package. If you have special delivery requests you must let us know these at the time of the order.

Our delivery time is from Monday to Friday. Normally, an order will be sent out in the next business day.
Products will be normally delivered to you within 2 days, based on your location.

 

Back orders
If an item is temporarily out of stock we will retain all items on back order until we can dispatch the entire order. If this happens you will be notified by email.

 

Returns Policy
When receiving products and resources from us please check them thoroughly against your order on arrival. All discrepancies and damages must be notified to us within 24hrs of receiving them.

If the products and resources you have ordered do not match your expectations, there are some important things to note:

  1. Please be aware that we will not accept returns on Cds and Dvds (unless faulty).
  2. If you wish to return faulty goods please e-mailthepoiprincess@gmail.com Include full details of the problem, your name and invoice number. You will receive further instructions by e-mail. You must make your complaint as soon as possible from the delivery of the goods.
  3. Depending on the nature of any other returns, you may be charged freight.
  4. Unless damaged in transit the products and resources must be returned in their original condition, i.e. not used, damaged or marked in any way.
  5. Once the returned product has been received a credit/refund will be processed and reimbursed to the account it was paid from. If appropriate and/or not already done, a replacement product will be dispatched to you.  Note: A replacement product may be sent to you prior to us receiving the returned product.